Effective Date: November 13, 2026
Last Updated: November 13, 2026
Terms of Service
1. Who Operates Cilreno
The Cilreno online store at cilreno.com is operated by Guangzhou Qiuxun Trading Co., Ltd. When these Terms of Service refer to “Cilreno,” “we,” “our,” or “us,” they mean that company. These Terms govern visits to the website and the ordering and purchase of goods through it.
Our separate Shipping Policy, Return & Refund Policy, and Privacy Policy provide information about delivery, remedies, and the processing of personal information. By using the website or placing an order, you agree to these Terms insofar as the law permits. Mandatory consumer rights prevail if they conflict with a provision here.
2. Age and Legal Capacity
To place an order, you must be 18 years old or older and have legal capacity to make a binding purchase. By completing a transaction, you confirm that you satisfy these requirements. If you use account functions, safeguard your credentials and provide accurate account information. Do not enter another person's contact or payment information without proper permission, and notify us of suspected unauthorized account activity.
3. Information About Products
The relevant product page sets out the offered item's description, photographs, available variations, and any stated conditions. Colors may appear somewhat different on different screens. Product listings and availability can change. If a substantial listing error is identified or an item is no longer available, we may contact you about a correction, suitable alternative, or refund instead of completing the order on incorrect terms.
We encourage you to review product details and ask questions before checkout if something important is unclear.
4. How Orders Become Accepted
Submitting an order constitutes an offer to purchase the selected goods. An automated order acknowledgment confirms receipt but is not necessarily final acceptance. An order is accepted when it is confirmed for fulfillment in accordance with applicable law. We may decline or cancel for a legitimate reason, including unavailable goods, unsuccessful payment authorization, a major pricing error, or reasonable signs of fraudulent activity. If payment has already been taken for an unfulfilled order, an appropriate refund will be arranged.
Please check the recipient, delivery address, postal code, and contact details. We cannot promise that shipping information can be changed once fulfillment has progressed.
5. Prices, Payments, and Charges
Product prices, delivery charges, and applicable taxes collected at checkout are presented before you approve payment. Payment methods may vary and are limited to those actually displayed for your order. Currency conversion or other charges imposed by an independent financial provider may apply. Customs duties or import taxes not collected at checkout may be charged in accordance with destination law and the disclosures applicable to your purchase.
Where a discount or shipping promotion is available, it applies only when the relevant conditions are satisfied and the checkout total reflects it. An offer shown to another customer or destination is not automatically available for your order.
6. Preparing and Delivering Purchases
Orders ordinarily require 1–3 business days to process following successful payment confirmation. Transit after dispatch is estimated at 7–15 business days. The periods are separate, and neither should be interpreted as a guaranteed arrival date. A purchase can be delivered only to an address for which a shipping service is available at checkout, with the applicable cost displayed there.
If you want to cancel or change an order, contact us before dispatch. We will make reasonable efforts to assist, but an order already in fulfillment or transit may no longer be stoppable. Delivery problems are further explained in our Shipping Policy.
7. Returns and Consumer Remedies
Our voluntary return terms generally allow an eligible request within 30 calendar days after delivery. The Return & Refund Policy describes the procedure, goods that may be subject to lawful change-of-mind exceptions, who pays return shipping, and the refund process. Defective goods, misdescribed items, and any mandatory cancellation or withdrawal rights are handled under the consumer law that applies to the purchase.
8. Website Conduct
You must not attempt unauthorized access, misuse accounts, submit fraudulent orders, transmit malware, disrupt website security, or use protected materials in an unlawful way. We may take reasonable and legally permitted measures against abuse. Access to the website does not grant permission to exploit another person's information or interfere with the rights of other visitors.
9. Content Ownership
Text, visual design, photographs, and marks on the website may belong to us or to their respective rights holders. You may use website content for normal personal shopping, subject to the law, but commercial reproduction or distribution of protected material requires the appropriate rights or permission. References to third-party marks do not transfer their ownership.
10. Outside Services and Privacy
Independent providers may assist with payment processing, website infrastructure, shipment, or support functions. Their own terms may apply to services they provide directly. We do not control external websites linked from our pages. Our Privacy Policy explains the handling of personal information associated with the store.
11. Limits That the Law Permits
We aim to operate the store and complete accepted orders with reasonable care. Certain disruptions, including carrier or network events outside reasonable control, may affect performance; however, we remain responsible for remedies that law requires. These Terms do not exclude liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded, and they do not remove mandatory consumer remedies.
12. Governing Law and Competent Courts
These Terms are governed by the laws of the People's Republic of China, subject to any mandatory consumer protections that apply in the customer's place of habitual residence. Customers are welcome to contact support first to seek an informal resolution of a dispute. Where legally permitted, disputes relating to the store or these Terms may be brought before the competent courts in Guangzhou, Guangdong Province, China. This choice does not override any non-waivable right to use another court, forum, or legal remedy.
13. Policy Revisions and Contact
We may revise these Terms when business processes, services, or applicable obligations change. The Effective Date and Last Updated fields identify the wording of this version. Changes do not retroactively deprive customers of rights already obtained through an accepted order. For questions, contact us using the business details below.
Business Information
- Website: cilreno.com
- Operating Company: Guangzhou Qiuxun Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91440118MAK9RJ0G1E
- Company Address: Room K334, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
- Support Email: service@cilreno.com
- Contact Phone: +86 13683961572
- Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)