Shipping Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
1. Delivery Countries and Service Areas
We can accept delivery addresses only in countries, territories and postal areas for which an active shipping method is offered for the selected order during checkout. The country and region selector at checkout determines whether delivery is available for the specific cart. If no method appears for an otherwise correctly entered address, we cannot offer shipment to that destination through the store.
Supported locations may vary because of carrier coverage, product restrictions, regional service changes, remote-area limitations or legal requirements. A country available for one product or delivery service is not necessarily eligible for every cart. We do not describe our service as worldwide shipping. Customers can contact service@cilreno.com if they need help understanding why a delivery method is unavailable.
2. Delivery Fees and Free-Shipping Eligibility
Before you submit payment, checkout displays the shipping options and charges available for your order. A quoted rate can depend on the shipping address or postal code, service selected, product selection, parcel weight or size, and any eligible offer.
We do not promise a fixed, storewide free-shipping threshold in this policy. If a free-shipping offer is available for your destination and order, its eligibility criteria and the resulting shipping charge will be displayed in checkout. A promotion is not applicable unless it is offered for your cart; an amount displayed on a different retailer's website does not establish eligibility here. We do not add undisclosed discretionary delivery fees after purchase.
A customer should review the final checkout total before placing an order. Shipping fees charged by the store are distinct from customs duties or import charges that may arise under the destination's rules.
3. Order Handling
Orders are normally prepared within 1–3 business days after successful payment confirmation. This includes the preparation stage before a parcel is passed to a carrier. A business day does not include weekends or applicable public holidays. An order with incomplete delivery information, an authorization issue or another fulfillment problem may require further review.
4. Estimated Transit and Total Delivery Time
After dispatch, transit is estimated at 7–15 business days for destinations served by the selected delivery service. This period starts when the carrier receives the parcel; it does not include the order-handling period. An order's total elapsed time includes both stages.
Delivery estimates are not guarantees. Border inspections, severe weather, carrier congestion, public holidays, unexpected network problems, and hard-to-reach delivery locations may extend the timeline. If an express or different service is actually offered, its terms and displayed estimate may differ.
5. Tracking Information
When a selected service provides tracking, shipment details may be made available after dispatch through an order communication or tracking reference. The first carrier scan can appear later than the dispatch notice. If the tracking information does not progress or the parcel appears substantially delayed, email us with your order number and relevant details.
6. International Customs Matters
Goods crossing a border may be subject to customs clearance, duties, value-added tax, sales tax or carrier administrative charges. Whether these amounts are collected at checkout or separately depends on the destination, actual checkout disclosures and applicable law. We cannot promise duty-free delivery or that a customs inspection will finish within a stated time. We will honor any mandatory disclosure and delivery obligations that apply.
7. Address Changes and Unsuccessful Delivery
Please check the recipient name, street, postal code, region, phone number and any delivery instructions before paying. Notify our support team immediately if information is incorrect. An address cannot always be changed after dispatch. Where a carrier reports a failed delivery or a parcel is returned, we will examine the circumstances and explain the options available under law; responsibility for additional costs is not automatically assigned without considering the reason for the failure.
8. Non-Delivery, Damage and Incorrect Items
If you have not received the parcel, the delivery status seems inaccurate, or goods arrive damaged, incomplete or incorrect, contact service@cilreno.com and provide your order number. Photographs of the item and packaging may help us investigate. We will review the shipping records and provide the appropriate replacement, refund or other remedy, subject to applicable consumer rights. A tracking scan alone does not eliminate a right concerning non-delivery or faulty goods.
9. Cancellation and Returns
For a correction or cancellation, contact us before dispatch if possible. After delivery, the Return & Refund Policy describes the voluntary return process and legally protected remedies. Do not use the registered company address below as a return destination unless support specifically authorizes it for your return.
Business and Contact Information
Website: https://cilreno.com
Operating Company: Guangzhou Qiuxun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK9RJ0G1E
Company Address: Room K334, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@cilreno.com
Contact Phone: +86 13683961572
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)