About Us
Effective Date: November 13, 2026
Last Updated: November 13, 2026
Cilreno is an online retail brand operated by Guangzhou Qiuxun Trading Co., Ltd. Through https://cilreno.com, we aim to make it easier for customers to understand the steps of an online purchase and reach the business responsible when assistance is needed.
Product Information Before Checkout
The information displayed for each product is the starting point for understanding its available options and features. We encourage customers to review the listing carefully, including any details relevant to the intended use of the item. Delivery choices and applicable charges are presented during checkout for the selected cart and destination.
A Practical Approach to Customer Support
Questions can arise both before and after payment. Our contact channels provide a route for asking about a product, identifying an order, checking a shipment or requesting help with a return. Providing an order number helps us find the relevant transaction. Where an item is damaged, incorrect or fails to meet the description, we will review the issue and explain the appropriate next steps.
Understanding Delivery and Returns
Our Shipping Policy explains how handling time differs from carrier transit and how delivery availability and fees are determined. The Return & Refund Policy describes our voluntary return request period, certain lawful exceptions, the allocation of return postage and the handling of refunds. Customers should contact us for an authorized return destination rather than assuming that the company's registration address accepts packages.
Clear Information About Privacy
Our Privacy Policy identifies the organization responsible for merchant decisions about personal data and describes information used in the shopping process. Questions about personal information can be sent to our support email along with ordinary order inquiries.
Business and Contact Information
Website: https://cilreno.com
Operating Company: Guangzhou Qiuxun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK9RJ0G1E
Company Address: Room K334, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@cilreno.com
Contact Phone: +86 13683961572
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Thank you for visiting Cilreno. We welcome questions about your shopping experience.