Effective Date: November 13, 2026
Last Updated: November 13, 2026

Contact Us

We are here to help with questions about shopping through Cilreno. You can reach our support team for product inquiries, order progress, delivery concerns, and after-sales assistance relating to cilreno.com.

Ways to Contact Our Team

Support Email: service@cilreno.com
Contact Phone: +86 13683961572
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Messages received outside service hours can be reviewed during the next support period. If your message concerns a purchase, include the order number, the email associated with checkout, and the issue you would like us to address. For damage, a wrong item, or another physical problem, photos may help us understand the situation. Please avoid sending full bank-card numbers or passwords by email.

Before and After Ordering

Before ordering, contact us if you have questions about details in a product listing or delivery information available at checkout. After ordering, we can help you check order information, review a tracking concern, or report an incorrect delivery address. Please contact us promptly if a correction is needed; an amendment is not guaranteed after a parcel is prepared or dispatched.

Assistance with Returns

If you wish to return an item or seek a refund, start by contacting support. We will explain the relevant conditions, whether the item should be returned, and the authorized receiving location when needed. The registered business address below is not automatically a warehouse or return center. Please read the Return & Refund Policy for full eligibility and shipping-cost rules.

Privacy Requests

For access, correction, deletion, or another personal-information inquiry, email service@cilreno.com with “Privacy Request” in the subject line. The Privacy Policy describes the process and the rights that may be available to you.

Business Information

  • Website: cilreno.com
  • Operating Company: Guangzhou Qiuxun Trading Co., Ltd.
  • Unified Social Credit Code (USCC): 91440118MAK9RJ0G1E
  • Company Address: Room K334, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
  • Support Email: service@cilreno.com
  • Contact Phone: +86 13683961572
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)